Formal State Complaint Procedures Manual

This document specifies the procedures used by the North Carolina Department of Public Instruction, Office of Exceptional Children (OEC) in the investigation and resolution of formal written complaints under the IDEA, the IDEA federal regulations, North Carolina General Statutes (GS) Article 9, Part 1A-1E, of Chapter 115C, and/or North Carolina Policies Governing Services for Children with Disabilities.